Frequently Asked Questions
Expert support for your Furch guitar journey
How do you ensure the safety of guitars during shipping?
Every Furch guitar is packed in its original Hiscox hardshell case, then placed inside a heavy-duty, double-walled cardboard box with specialized internal cushioning to prevent movement during transit.
Do all guitars receive a professional setup before delivery?
Yes, our in-house luthiers perform a comprehensive 21-point inspection and setup on every instrument to ensure optimal playability and intonation right out of the box.
What is your return policy for high-end instruments?
We offer a 14-day evaluation period. If the guitar does not meet your expectations, you can return it in original condition for a full refund, minus any specialized shipping costs.
Do you offer international shipping and customs handling?
We ship worldwide via premium couriers like UPS and DHL. While we handle all export documentation, customers are responsible for local import duties and taxes as applicable in their region.
Are the guitars covered by a manufacturer warranty?
As an authorized specialist, all our Furch guitars come with a full manufacturer's warranty covering any structural or material defects for a period of three years.
Can I request a custom string gauge for my setup?
Absolutely. During the checkout process, you can specify your preferred string gauge and action height, and our technicians will adjust the instrument to your exact specifications.